Transparent and compliant return rights in accordance with Egyptian Consumer Protection laws.
Customers have the right to request a return or exchange within 14 days from delivery, provided the hardware remains in its original factory-sealed condition with all accessories and original packaging.
If any product arrives with an out-of-the-box hardware defect, HUB CLOUD arranges an immediate replacement courier at zero shipping fee to the customer.
Refunds are issued using the original payment channel (InstaPay, Vodafone Cash, Bank Transfer, or Cash) within 3-5 business days following technical inspection.
Contact customer support with your order receipt ID.
